Return Policy

Aunet Pty Ltd – Microscopes.com.au guarantees – if for ANY reason you are unhappy with the microscope you have purchased and received, you can return it to us within 60 days of purchase and will be entitled to a FULL refund, NO questions asked!

This guarantee is our way of ensuring you enjoy the products you purchase from us. If any issues do arise, we will do everything to make your shopping experience with Aunet Pty Ltd – Microscopes.com.au remains an enjoyable one.

We are extremely proud of the fact that:

  • We don’t charge a restocking fee
  • We pay all postage costs when you return goods to us
  • We refund all your original postage costs
  • You receive a 100% FULL MONEY BACK GAURANTEE if not completely satisfied with your purchase

In the event you must return a product to us, we would appreciate if you could provide a short written explanation/feedback for the return. Although this is not at all necessary, it does enable us to better understand our customers’ needs and assist in the development of better products and a more effective and efficient service.

Please note:

It is the policy of Aunet Pty Ltd – Microscopes.com.au that we unable to accept items that have been damaged in any way or show any signs of wear.

In the unlikely event that a return is deemed necessary, we kindly request you return all goods in their original condition, including original boxes, packaging, instructional manuals and disks. These items must be returned to us in a reasonable condition – As New.

Please speak with a member of our friendly team on 08 9407 7767 and we’ll be happy to assist you with the return of your purchase. We will arrange for the parcel to collected from your premises if it’s a large item, or ask you to drop it off at your local post office – All postage labels and costs will be provided by Aunet Pty Ltd.